My ice maker stopped completely - is it worth repairing?

Almost always. Most no-ice faults are on the water side (inlet valve, supply line, filter) or in the cycle (harvest, sensors, drive mechanism), all routine repairs. Only a failed sealed system makes replacement worth discussing.

There's water on the floor around the cabinet - where is it from?

Usually the drain rather than the ice maker itself: a blocked or kinked drain line backs meltwater up and out. Inlet fittings and the supply valve are the other suspects.

Sub-Zero Ice Makers

Get the BestSub-Zero Ice MakerRepair Help

Q: How long will it be without ice?

Most Sub-Zero ice maker repairs are finished within 3 to 5 days from the first visit, including diagnostics and parts ordering. Water, drain and cleaning work is usually completed in a single visit.

Q: Why does it make less ice than it used to?

Production usually falls off because of an overdue filter or low water pressure, scale on the evaporator plate slowing the freeze, or a dust-packed condenser that makes each cycle take longer.

Q: How often does it need cleaning?

Once or twice a year. Scale on the evaporator plate is the leading cause of slow production, and filters have a service life whether or not the indicator is lit.

Q: Is the diagnostic visit charged, and is it credited?

Yes, there is a diagnostic fee. We quote it on the phone before we book the visit, and it is fully credited toward the cost of the repair when you approve it. You receive a firm quote before any work begins.

Q: What warranty comes with the repair?

Yes. Every repair carries a written 6-month warranty on both parts and labor, extendable to a full year for a small additional fee.

Q: Are the parts genuine Sub-Zero?

Yes, we install only genuine OEM parts sourced through established Sub-Zero parts distributors, which protects factory performance and the appliance's service life.

Q: How and when do I pay?

We accept cards, checks, cash and Zelle. Payment is due after the repair is complete and tested; a deposit may be required for special-order parts.

An ice maker is a small refrigerator with plumbing in it: water in, freeze, harvest, drain. An empty bin means one of those four steps stopped, and we find which one before a part is ordered.

Same-day appointments in most metro areas
Diagnostic fee credited to the repair
6-month warranty on parts & labor
Genuine OEM parts, EPA-certified technicians
Most repairs finished in 3–5 days

4.9 / 5.0 based on 230+ reviews

Call (404) 341-4201 Phone line open 24/7, seven days a week

Coverage

Every Sub-Zero Ice Maker We Take On

Undercounter units, clear-ice models, panel-ready fronts and the ice makers built into refrigerators and freezers. A model that is not on this list is still worth a call.

Undercounter Ice Makers

UC-15I and UC-15IO, built into islands, bars and pantries.

Clear-Ice Models

Clear-ice units, where circulation and cycle timing make the cube.

Panel-Ready Fronts

Hidden behind cabinet panels, where access is planned first.

Outdoor-Rated Units

Outdoor kitchens, with their own drain and supply troubles.

Ice Makers Inside Refrigerators

Ice makers inside fridges and freezers, dispensers included.

Units With Drain Pumps

Installations pumping waste water uphill, where the pump fails on its own.

Older Sub-Zero Ice Makers

Units long out of warranty, where parts get sourced rather than pulled off the van.

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What We Fix

What Brings Us Out to a Sub-Zero Ice Maker

Name the one that sounds like yours when you call. On an ice maker the symptom usually says whether it is water, cooling or the harvest cycle before anyone reaches your address.

Bin Empty, Nothing Coming

Either water is not arriving or the unit is not getting cold enough to freeze it. The inlet valve, the supply line and the sealed system are the first three things we separate.

Runs All Day, Bin Still Empty

The unit believes it is working. Water goes in and the harvest never finishes — a stuck cycle, a sensor, or ice that never releases from the plate.

Half the Ice It Used to Make

Fewer cubes, or cubes coming out thin and hollow. Water pressure, a filter long overdue, a tired pump, or a condenser that can no longer shed its heat.

Water on the Floor Under the Cabinet

A blocked or disconnected drain, a leaking inlet fitting, or meltwater with nowhere to go. Worth calling quickly — the cabinetry soaks it up before you ever see it.

Cubes Fused Into One Block

The bin is not holding temperature, or the harvest is dumping wet ice. Door seal, bin thermostat, or a drain letting melt refreeze on itself.

Cloudy Ice, or Ice That Tastes Off

An overdue filter, scale on the evaporator plate, or a cleaning cycle nobody has run in years. This one is usually a service, not a repair.

Grinding, Buzzing or Knocking

The drive mechanism or the pump. A unit that got noisy shortly before it stopped making ice is telling you exactly where to look.

Filter Light Has Been On a While

Not a fault on its own, but left long enough it becomes one: restricted water starves each fill and production drops without anything breaking.

Something Else

Tell us what it does and when it does it. Most of these we can name on the phone in a couple of minutes.

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Recent Repairs

Sub-Zero Ice Maker Jobs We Finished

Real ice makers, real faults, real parts on the invoice. Every one of them started as a phone call that sounded a lot like yours.

Sub-Zero UC-15IO undercounter ice maker producing ice again after drive mechanism repair

Got Noisy, Then Stopped Making Ice

Sub-Zero Ice Maker Model: Sub-Zero UC-15IO undercounter ice maker
Sub-Zero Issue: Unusual running noises for a while, then ice production stopped completely; a power reset changed nothing
Sub-Zero Diagnostics: Ice maker assembly, drive mechanism, electrical connections, water supply, fill system and controls all checked — mechanical noise together with a total loss of production pointed inside the ice maker system rather than at a control glitch
Sub-Zero Service Performed: Ice maker system diagnostics, motor and drive mechanism inspection and service, water supply and fill testing, electrical and control checks, full production cycle test
Sub-Zero Repair Timeline: 4 days, including diagnostics and parts ordering

Noise before a failure is the most useful thing an ice maker can tell you. It says the fault is mechanical — motor, drive, pump — and it saves a day of chasing water and sensors that were never the problem.

Water supply line and drain hose behind a Sub-Zero UC-15I undercounter ice maker

No Ice — The Answer Was Behind the Unit

Sub-Zero Ice Maker Model: Sub-Zero UC-15I undercounter ice maker
Sub-Zero Issue: Ice maker had stopped producing ice entirely
Sub-Zero Diagnostics: Water supply, inlet system, circulation components, ice-making system, sensors, controls, drainage and the refrigeration system checked in turn to find where the cycle was breaking down
Sub-Zero Service Performed: Ice production diagnostics, water supply and fill system inspection, pump and circulation testing, refrigeration check, sensor and control diagnostics, drainage inspection, final cycle test
Sub-Zero Repair Timeline: 3 days, including diagnostics

That is what an ice maker really depends on: one line in, one line out. Half the «it stopped making ice» calls we take end at one of those two hoses, not inside the appliance at all.

Ice cubes on the evaporator plate of a Sub-Zero UC-15I ice maker after repair

Running, but the Ice Never Arrived

Sub-Zero Ice Maker Model: Sub-Zero UC-15I undercounter ice maker
Sub-Zero Issue: Unit was running normally but no longer producing ice properly
Sub-Zero Diagnostics: The whole ice-making chain was checked — water inlet and fill, circulation pump, refrigeration, temperatures and sensors, drain system, controls and electrical connections
Sub-Zero Service Performed: Ice maker diagnostics, inlet and fill inspection, circulation pump testing, refrigeration check, temperature and sensor testing, drain inspection, control and connection check, final production cycle test
Sub-Zero Repair Timeline: 5 days, including diagnostics and parts ordering

That is the finished job: a full slab of cubes on the plate, ready to harvest. A unit humming along without making ice is the harder call — nothing looks broken, so every step of the cycle has to be measured.

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Book It

Describe What Your Sub-Zero Ice Maker Is Doing

Tell us the symptom on the phone — no ice, half the production, water on the floor — or leave your number and a dispatcher calls back with a time window.

Call (404) 341-4201

Pricing

What This Costs, Before We Start

Nothing begins until you have approved a firm number. No hidden fees, no surprises on the invoice.

Firm quote You approve the price before any work starts. The diagnostic fee is named on the phone and credited toward the repair.

3–5 days Typical time from the first visit to a bin filling again, parts ordering included.

6 months Written, covering parts and labor. Extendable to a full year for a small additional fee.

Get a Quote — (404) 341-4201

Other Appliances

The Rest of the Kitchen, Too

Questions

Sub-Zero Ice Maker Repair — Plain Answers

It stopped completely. Worth repairing?

Almost always. An empty bin rarely means a dead appliance.

Water side — inlet valve, supply line, filter, all routine
Cycle side — harvest, sensors, drive, also repairable
Only a failed sealed system makes replacement worth discussing

How long will it be without ice?

Most repairs are finished 3–5 days after the first visit.

Diagnostics happen on the first visit, often the day you call
Parts ordering is what takes the time — most arrive within a few days
Water, drain and cleaning work is usually one visit

Why does it make less ice than it used to?

Production falls off slowly, long before anything fails outright.

An overdue filter or low pressure starves every fill
Scale on the evaporator plate slows the freeze
A dusty condenser stretches out the whole cycle

There is water on the floor. Where from?

Usually the drain, not the ice maker itself.

A blocked or kinked drain backs meltwater up and out
Inlet fittings and the supply valve are the other suspects
Worth calling quickly — cabinetry soaks it up unseen

How often does it need cleaning?

Once or twice a year, and it prevents a good share of the calls we take.

Scale on the plate is the leading cause of slow production
Filters have a service life whether the light is on or not
We run the cleaning cycle as part of the repair visit

Is the diagnostic visit charged, and is it credited?

Yes to both. There is a diagnostic fee, and it comes off the cost of the repair.

You hear the exact fee before the visit is booked
Credited in full when you approve the repair
A firm quote comes before any work begins

What warranty comes with the repair?

A written 6-month warranty on every repair we do.

Parts and labor both covered
Extendable to a full year for a small additional fee
If the same fault returns, you call us and we come back

Are the parts genuine Sub-Zero?

Only genuine OEM parts go into your ice maker.

Keeps factory performance and safe operation intact
Keeps the service life you paid for
Sourced through established Sub-Zero distributors

How and when do I pay?

Cards, checks, cash and Zelle, and only once the work is done.

Nothing is charged upfront to book
Special-order parts may need a deposit
You pay after the repair is finished and tested

Service Areas

Locations We Serve

We reach Sub-Zero ice makers across these metro areas, with same-day appointments in most of them for calls that come in before noon.

Atlanta Georgia Miami Florida Orlando Florida Tampa Florida Jacksonville Florida Philadelphia Pennsylvania New York New York Denver Colorado Chicago Illinois Houston Texas San Francisco California Chattanooga Tennessee

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Not on the list? Call (404) 341-4201 and we’ll tell you straight whether we reach you.

Call (404) 341-4201